Core Chat Capabilities

What Intellnova Cloud Chat AI does for you

Natural Chat Handling

AI chats with customers in real time, answers routine questions, completes tasks like order lookups or appointment booking, and smoothly hands off complex cases to human agents with full chat history and suggested next steps.

Smart Chat Triage

Automatically classify and prioritize incoming conversations, create enriched tickets with chat transcripts, tags, and recommended SLAs to accelerate resolution.

Real-time Chat Analytics

Live dashboards highlight conversation volumes, intents, deflection rates, and satisfaction so teams can measure impact and continually improve automations.

How Chat AI Works

Three simple steps

Connect

Plug into your site widget, help center, CRM, and knowledge base. Define routing rules, permissions, and compliance guardrails in minutes.

Automate

Train intents from your existing chats and FAQs. Deploy chat flows and actions that resolve common issues end‑to‑end.

Optimize

Review outcomes and feedback to refine prompts, flows, and knowledge. Reduce transfers and raise self‑serve resolution over time.

Business Benefits

Real outcomes teams measure

Reduce queue times, increase self‑serve resolution, and free agents to focus on high‑value conversations. Most teams cut support costs by 30% while boosting CSAT.

Lower support costs
Higher self‑serve resolution
Consistent, on-brand answers
Multilingual chat out of the box

Landscape 3:2 dashboard screenshot showing call transcripts, KPI cards, and an open ticket pane with highlighted actions; dark-minimal UI with warm accent highlights to surface priority tasks and trends.

See it Live

Try a 10-minute chat demo

Start the demo to see Intellnova chat with users, pull answers from your knowledge base, and automate common requests—no engineering required for a basic setup.